We are looking for an Application Support Engineer to join our team - we will work together to maintain and improve mission-critical web and mobile applications for our clients. It is imperative that our software applications continue to be robust, secure and future proof, especially given our portfolio of customers. You will have the opportunity to advance your career to Quality Assurance then to Business Analyst - Project Management.

Responsibilities

Provide application support to resolve reported issues and incidents.
Fulfill service requests and change requests.
Document and track incidents, service requests, change requests and provide regular progress reports.
Coordinate closely with support teams to test and deploy application defect fixes, enhancements and patches to the production environment in accordance with project methodologies.
Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
Conduct user requirement analysis for application enhancements.
Support the team in defining project requirements, tracking and documentation.
Propose improvements to address recurring issues and close monitoring gaps.

Requirements

The role is based in Bandung and on-site presence is required.
Diploma / Bachelor Degree in Computer Science or Computer Engineering, with excellent academic records or outstanding professional or personal achievement.
At least two years of working experience in software maintenance and support
Excellent communication and writing skills in English.
Strong problem investigation and solving skills.
Has an analytical mindset and is able to understand business and functional concepts.
Proactive and self-driven and able to work under pressure with a high sense of urgency.
Possess SQL knowledge and be able to construct basic SQL queries.
Ability to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware.
Ability to work effectively both independently & within a team.
Good communication skills for interaction with both internal and external stakeholders of all levels.

We seek your understanding that only shortlisted candidates will be notified.

Submit Your Application

Apply With Resume *

First Name*

Last Name*

Email Address*

Whatsapp Number*

City and Province You're Currently Residing in*

Do you need work visa sponsorship in your country of residence?*

Are you available to work on-site from our Bandung branch office?*

Type of Employment you are looking for? *

Highest Academic Qualification*

University*

Field of Study*

Latest Grade Point Average (GPA) i.e. 3.4/4.0*

Are you currently employed?

Skill Set: Short Summary of your skill sets, strengths and past work experiences

Expected Monthly Gross Salary (including tax) in Rupiah (IDR)*

Where did you hear about us?*

If you pick "others" in previous question, please specify (N/A if not applicable)*

If selected, when will you be able to join us?

Resume/CV*

Attach a file < 2 MB

Data Protection Notice

By clicking submit, I am deemed to consent to the collection, use or disclosure of my personal data by The Software Practice Pte Ltd for the purpose of processing my job application in the manner as described in the Data Protection Notice for Job Applicants. I hereby declare that the data I have provided are true, correct and complete to the best of my knowledge.

I confirm that I have notified the individuals I have stated as my references and have obtained their consent to be contacted by The Software Practice Pte Ltd for the purpose of my job application.

Application Support Engineer - Bandung (Indonesia)

Responsibilities

Requirements

Submit Your Application