We're seeking proactive individuals with strong problem-solving skills for our Application Support Engineer Intern position. You'll be working on mission-critical web and mobile applications, ensuring their reliability, security, and future viability for our diverse clients.

Your role is vital in our product development process, including but not limited to, designing and implementing tests, debugging and communicating with relevant stakeholders. While we support your learning and growth, you should be tenacious and resourceful to tackle challenges and embrace new concepts independently. As an intern, potentially you will have the chance to progress your career in The Software Practice, pursuing a career path in project management.

Internship Duration: 6 months

Responsibilities

Assist in providing application support to resolve reported issues, incidents, and bugs, and communicating with internal teams and clients timely.
Document and track incidents, service requests, change requests, bug reports and user requirement analysis for regular progress reports and application enhancements.
Collaborate with support teams, developers, and product managers to test and deploy application defect fixes, enhancements, and patches in accordance with project methodologies.
Participate in regular system maintenance, upgrade activities, and regression testing after bug resolution.
Contribute to creating detailed and well-structured test plans and test cases.
Work closely with internal teams to understand system requirements and monitor debugging process results.
Assist in reviewing requirements, specifications, and technical design documents to provide valuable feedback.
Support the team in defining project requirements, tracking progress, and documentation.
Suggest improvements to address recurring issues and improve monitoring processes.

Requirements

Final year/semester student or recent graduate with a Bachelor's Degree or Diploma in Information Technology, Computer Science, Computer Engineering, Infocomm Technology, Computer, or Electronics Engineering.
Strong analytical, conceptualization, and problem-solving skills.
Excellent communication and writing skills in English.
Understanding of basic SQL queries is a plus.
Proactive, self-driven, and able to work under pressure with a high sense of urgency.
Ability to work effectively both independently and within a team.
Strong and avid interest in web and mobile applications.
The internship is based in Bandung, Indonesia, and requires on-site presence.

The following would be a "plus"

Prior experience in a QA Engineer or Business Analyst role.
Prior experience in full software or product development cycle, preferably using Agile methodologies.
Knowledge or experience in Data Analytics, Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, or Service Design.

We seek your understanding that only shortlisted candidates will be notified.

Submit Your Application

Apply With Resume *

First Name*

Last Name*

Email Address*

Whatsapp Number*

City and Province You're Currently Residing in*

Do you need work visa sponsorship in your country of residence?*

Are you available to work on-site from the office in Bandung?*

Type of Employment you are looking for? *

Highest Academic Qualification*

Field of Study*

University*

Latest Grade Point Average (GPA) i.e. 3.4/4.0*

Are you currently employed?

When is your internship availability period?*

Are you able to commit full-time? i.e. any classes to attend during the internship*

Are you able to commit full-time for at least 20 weeks?*

Skill Set: Short Summary of your skill sets, strengths and past work experiences

Minimum no. of hours you can commit per week*

Expected Monthly Gross Salary (including tax) in Rupiah or SGD):*

Where did you hear about us?*

If selected, when will you be able to join us?

Resume/CV*

Attach a file < 2 MB

Application Support Engineer (Internship) - Bandung

Responsibilities

Requirements

Submit Your Application